Skip to content
Chat to us
Home / Support
Something's down?
Log it here and you get a reference straight away. During trading hours a phone call is usually faster.
FAULT
Log a fault
Say what's down and at which branch. Reference issued immediately.
REORDERReorder consumables
Till rolls, labels and ribbons already on your account.
BILLINGLicences & invoices
Renew seats, add a branch, download statements.
TRAININGTrain your team
Book a session when new staff join the till or the dispensary.
How a fault actually goes
01
Log it, get a number
Phone, or the portal. Every fault carries a reference your staff can quote across shifts.
02
Remote first
Most faults are cleared on a remote session while the tills keep ringing. You watch what we do on screen.
03
On site if needed
Hardware failures get a swap-out unit from stock, so a dead printer doesn't close a lane for a week.